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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to all other rights and remedies in respect of the product which you have under the Competition and Consumer Act 2010 (Cth) and any other applicable law, The Haines Group Pty Ltd (THG) SCB Outdoors Pty. Ltd. (ABN 51 117 043 731) warrants with respect to each new boat manufactured by THG sold by authorised account (SCBX Boat) that subject to the exclusions set out in this document:
for a period of thirty-six (36) months from the date of the original retail sale, THG will repair or replace the hull or deck of the Boat if structurally defective;
for a period of twelve (12) months from the date of the original retail sale, THG will repair or replace free of charge any other part of the Boat found to be defective in factory materials or workmanship under normal use and operation within Australia. When registered online at seachangeboating.com.au/scbxwarranty by the customer (within 30-days from retail sale date), warranty will be increased to a maximum period of sixty (60) months and twelve (12) months from the original date of retail sale.
This warranty does not cover:
For the purposes of this warranty, the terms: “structurally defective” means containing a defect that causes the hull or deck to be unsafe or unfit for use in normal operating conditions; “hull” means the single fibreglass moulded shell and integral fibreglass structural components below the hull flange; and “deck” means the single fibreglass moulded shell and internal fibreglass structural components above the hull flange.
This warranty does not apply unless:
In the first instance all warranty claims must be addressed to the purchasing dealer. All such claims must in writing, contain full details of the problem encountered and be submitted to the purchasing dealer (and copied to THG) within 30 days of the date on which the owner becomes or should have, exercising reasonable diligence, become aware of the defect. Copies of all claims must also be sent by post to the Warranty Manager, The Haines Group Pty Ltd, 140 Viking Drive, Wacol QLD 4076 or by email to firstname.lastname@example.org on the date on which the claim is made. Claims must be made within:
This warranty will only become effective upon receipt by THG provided that the owner submits the THG Online Warranty Registration Form to THG, within one month of the date of the original retail sale. The owner must bear all of the costs of claiming under this warranty. In particular, the owner is responsible for arranging and paying for the return of the Boat to THG, or an authorised repairer as directed by THG.
To the greatest extent permitted by law:
THG Warranty for Foam/EVA/Xdeck flooring “Product”
These components are not warrantable by THG but are covered by the component manufacturers standard warranties.